Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution.
Since all of our items are handmade, there may be variations between or even within an order.
Items are not returnable due to sizing issues. Since all scarves are printed and made-to-order, we cannot replace/remake a scarf that was not ordered in the correct size. Please choose the correct size.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue. When contacting us with an issue, please be sure to include photos for our reference. Products with mechanical issues are normally replaced. Sometimes items can be damaged in transit. In this case, we may need more information from you to help file the claim with the postal system. Please let us know by contacting us with the order number and a few clear pictures of the problem.
All returns are handled on a case by case basis. In most cases, ALLULLA does not cover the shipping cost of a returned item. Returns must be received within 30 days.
Please contact us for any issue regarding an order on: [email protected]