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December 2018
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25
November 2015
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Shipping

Our production is located in Montreal, Canada, but we ship from both Canada and the USA.

Please add the expected shipping time to the production time to know approximately when your product will arrive.

USA

US orders ship with USPS first class mail or priority (depending on package size) with tracking. We import orders ourselves across the border so US shipping addresses do not encounter surprise fees or duties (applies to orders under $800 value).

Orders over $800 are shipped with DHL. These orders may encounter additional import or duty fees when crossing the border which are the responsibility of the customer.

Expected Production and Delivery Timeframes

Production time for Scarves: 7-10 business days.
Production time for Art Prints: 2-4 business days.

Orders to US customers generally take 2-6 business days once shipped.
US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.
Canada

Canadian Orders ship with Canada Post Expedited with tracking.

Expected Production and Delivery Timeframes

Production time for Scarves: 7-10 business days.
Production time for Art Prints: 2-4 business days.

Orders for Canadian customers normally take 2-8 business days to arrive.

Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
International

International orders are shipped out 3 times a week on Tuesdays, Thursdays, and Saturdays.
Orders valued under 100$ shipped without tracking.

International orders may be subject to additional fees such as duties or taxes. Please check the import rules of the country your order is going to for more information.

Expected Production and Delivery Timeframes

Production time for Scarves: 7-10 business days.
Production time for Art Prints: 2-4 business days.

International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.
Shipping Issues

Undelivered Items: If your items were returned to us because you inadvertently entered an incorrect shipping address when making your purchase, we will contact you to confirm the correct address and request you to make additional payment in order to ship to the correct mailing address.

Unclaimed: Shipments that go unclaimed are returned back to us and we are unable to provide a refund for those items. In case you inadvertently entered an incorrect shipping address when making your purchase, we will contact you to confirm the correct address and request you to make additional payment in order to ship to the correct mailing address.

Lost Items: If your package was lost in transit, please be sure to reach out to us at [email protected] within 30 days of the estimated delivery date and we will be sure to work with you to resolve the issue.